Automated Email Messages

Description

The Automated Email Message feature allows you to send information and digital materials to your leads or customers on the spot right after a Form submission is completed. Users simply enter their email address and the system will automatically send the email that you have configured through the Web Admin to the user.

We highly recommend that you use this feature when you have internet connection. If you do not have internet connection then the emails will go out to customers / leads the next time you get connected.

The automated email messaging feature can be tied to multiple other features to create a unique experience for leads / customers. For example, you can tie these auto messages to:

Multiple Choice to send unique digital content to customers / leads based on the Multiple Choice selections made
Scratch & Win to send prizes directly to the users phone

Configuration Tips

Add a subject line to your emails. There is a 60 character limit. This subject line will appear in the emails sent to leads / customers. We recommend including your company name so the lead / customer will recognize the email.

You can add Message Text to your email message. There is a 125 character limit. You can add URLs to this area if you want to deliver digital content to users. We recommend using a URL shortner like bit.ly to save on characters. Any attached files will be included as hyperlinks at the end of your message text.

You can preview your message within the Message Preview area. We also recommend that you send yourself a test email message before going live with the automated messaging feature in order to confirm everything is working appropriately.

"From" Email Address

The "From" email address contained within the automated emails sent to customers / leads will show as "noreply@onspotsocial.com" by default. If you wish to update the "From" email address to your company's email address - please contact our customer support. We can assist you in updating this to your company's email address.